IV Semester B.Com. Examination, May/June 2010
(Semester Scheme)
COMMERCE
Paper - 4.2 : Business Communication (Part - B)
Time : 3 Hours Max. Marks : 90
SECTION - A
1. Answer any ten of the following. Each question carries two marks. (10x2=20)
a) Mention any four elements in the process model of communication.
b) What is informal communication?
c) What is salutaion?
d) What do you mean by reference ?
e) What is ment by interview?
f) What is a termination letter?
g) State any four purposes for issue of a memo.
h) Mention the advantages of telex services.
i) What is a charge sheet?
j) Expand ECRM and SEM.
k) What is What is video-conferencing?
l) Mention any four services of ISDN.