B.Com VI Sem - Services Management Question Paper 2009

VI Semester B.Com Examination, May/June 2009
SERVICES MANAGEMENT
Time : 3 Hrs                                                                                                    Max. Marks: 90

SECTION - A

 1. Answer any 10 sub-questions. Each sub-question carries 2 marks                             (10x2=20)
    a) Define service management.
    b) Give the meaning of event management.
   c) Name any four professional services.
   d) What is delivery services in cyberspace?
   e) Who is a foreign tourist?
   f) Expand IRDA.
   g) What do you mean by tourist management?
   h) What is a hotel?
   i) Give the meaning of life insurance.
   j) What is floating interest rate in housing finance?
   k) Give the meaning of customer satisfaction.
   l) What do you mean by development bank?



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