B.Com VI Sem - Services Management Question Paper 2009
VI Semester B.Com Examination, May/June 2009
Time : 3 Hrs Max. Marks: 90
SECTION - A
1. Answer any 10 sub-questions. Each sub-question carries 2 marks (10x2=20)
a) Define service management.
b) Give the meaning of event management.
c) Name any four professional services.
d) What is delivery services in cyberspace?
e) Who is a foreign tourist?
f) Expand IRDA.
g) What do you mean by tourist management?
h) What is a hotel?
i) Give the meaning of life insurance.
j) What is floating interest rate in housing finance?
k) Give the meaning of customer satisfaction.
l) What do you mean by development bank?