B.Com VI Sem - Services Management Question Paper 2010

VI Semester B.Com Examination, May/June 2010
SERVICES MANAGEMENT
Time : 3 Hrs                                                                                 Max. Marks: 90
SECTION - A


1. Answer any 10 sub-questions. Each sub-question carries 2 marks                             (10x2=20)

a) What is segmentation?
b) What is service delivery?
c) What are heritage hotels?
d) Who is a foreign tourist?
e) What are consultancy services?
f) What is ‘CORE Banking’?
g) Name any 4 professional services.
h) What is closed - ended scheme?
i) What is blanket policy ?
j) Expand IRDA.
k) What are foreign banks?
l) How a service can be delivered through cyber space?

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