B.Com VI Sem - Services Management Question Paper 2008

VI Semester B.Com Examination, May/June 2008
SERVICES MANAGEMENT
Time : 3 Hrs                                                                                         Max. Marks: 90
SECTION - A

1. Answer any 10 sub-questions. Each sub-question carries 2 marks                             (10x2=20)

a) Define forgetting customer.
b) What do you mean by Foreign Banks?
c) What is price?
d) List any four functions of Commercial Bank.
e) State few service sectors.
f) Expand BSNL.
g) Give the meaninf of “Fund of Funds”.
h) What do you mean by tourism management?
i) State thee reasons for te growth of service sector.
j) What is tourism marketing?
k) Define transportations.
l) What is Delivery Services in cyber space?



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